Warranty Terms and care Instrctions
Warranty Coverage
ExoFilm Genesis Paint Protection Film (PPF) is warranted to the original purchaser from the date of purchase against the following material defects:
– Discoloration caused by UV exposure
-Formation of cracks in the film due to UV degradation
-Separation of layers within the film
-Permanent marks from environmental exposure
-Film Detaching from the applied surface without interference
Warranty period
Genesis PPF is warranted for 10 years, as long as the geographical area falls in the below list.
For other geographical regions, the warranty period is 7 years.
Germany, Andorra, Armenia, Austria, Azerbaijan, Byelorussia, Belgium, Bosnia and erzegovina, Canada, Croatia, Denmark, United States of America, Finland, France, Georgia, Greenland, Hungary, Iceland, Ireland, Italy, Kazakhstan, Lichtenstein, Luxembourg, Moldova, Montenegro, Norway, Baltic States, Netherlands, Poland, Czech Republic, Romania, United Kingdom, Russia, Serbia, Slovakia, Solvenia, Sweden, Switzerland, Ukraine.
Warranty Limitations
This warranty applies to the film material only and does not cover installation services or any issues arising from improper installation.
ExoFilm is not responsible for defects or damage caused by the installation process. Any claims related to improper installation should be directed to the installer.
Warranty Exclusions
-Installation errors: Including bubbling, improper adhesion, or improper cutting of the film.
-Damage from misuse or neglect: Such as accidents, road hazards (e.g.,
stone chips), or any form of abuse.
-Improper maintenance: Use of abrasive materials, harsh chemicals, or
improper cleaning techniques.
-Vehicle repainting: Any damage resulting from poor surface preparation or
repainting of the vehicle prior to film application.
-Environmental conditions: Such a s acid rain, bird droppings, tree sap, or other
natural contaminants that damage the film if not promptly cleaned
WAIT 7 DAYS BEFORE WASHING
Allow the film to fully cure for at least 7 days after installation before washing or applying any treatments. During this period, avoid using high-pressure washers or abrasive materials.
REGULAR CLEANING
Hand Wash: Use a pH-neutral automotive shampo with a soft sponge or microfiber cloth to gently clean the surface. Avoid harsh chemicals, solvents, or abrasive scrubbing tools.
Drying: Dry the film with a clean, soft microfiber towel to prevent water spots. Do not allow water to air dry as it may leave residue or spots.
AVOID HARSH CHEMICALS
Do not use petroleum-based products, isopropyl alcohol, or any other solvent-based cleaners. These can damage the film and void your warranty. Always check product labels before use.
WAXING AND SEALANTS
You can apply waxes or sealants over the ExoFilm PPF to enhance its appearance, but only use products specifically labeled as safe for paint protection films. Avoid waxes with dyes or abrasive.
PROMPT REMOVAL OF CONTAMINANTS
Immediately clean off bird droppings, insect remains, tree sap, and other contaminants to prevent staining. Failure to promptly remove these contaminants can result in permanent damage.
AVOID HIGH-PRESSURE WASHERS NEAR EDGES
When using a pressure washer, maintain a safe distance from the film and avoid directing the spray at the edges of the film. Excessive pressure may cause lifting at the edges or peeling.
ROUTINE INSPECTION
Regularly inspect the film for any signs of d a m a g e or lifting at the edges. If minor peeling or lifting is noticed, consult your installer for advice before attempting any repairs on your own.
AVOID HARSH ENVIRONMENTS
Limit exposure to harsh environments, such as extreme temperatures, chemical fallout, or road debris, when possible, to extend the life of the film.
Warranty Claim Process
1. Contact the authorized dealer or installer from whom the film was purchased, providing:
– Proof of purchase (including installation date).
– Clear photographic evidence of the defect.
2. If the dealer determines that t h e defect falls under warranty coverage, ExoFilm will supply replacement material for the affected area.
3. Labor costs associated with film removal or reinstallation are not covered by this warranty.
-Formation of cracks in the film due to UV degradation
-Separation of layers within the film
-Permanent marks from environmental exposure
-Film Detaching from the applied surface without interference
Transferability
This warranty is non-transferable and is applicable only to the original purchaser of the product.